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Warranty & Support

Ⅰ. Warranty Protections

Structural Integrity

✓ Frame deformation (metal/wood)
✓ Stitching unraveling (non-wear areas)
✓ Hardware detachment (original fixtures)

Coverage period: 24 months from delivery

Material Authenticity

✓ Leather composition mismatch
✓ Non-original lining materials
✓ Undisclosed repairs

Lifetime guarantee

Ⅱ. Non-Covered Conditions

Category	Examples	Resolution Options
Natural Aging	Patina development, metal tarnishing	Paid restoration services
Improper Care	Water damage from non-approved cleaners	Education workshops ($150 credit)

Ⅲ. Concierge Support

Global Care Network

✧ 24/7 virtual authenticity consultations
✧ Emergency repair coordination
✧ Customs clearance assistance

Scheduled Maintenance

✧ Bi-annual artisan inspections
✧ Climate-controlled storage guidance
✧ Heritage-grade care kit replenishment

Ⅳ. Claims Protocol

①
Notification

Submit within 14 days of discovery via:
Online Portal | Email: service@chicreloved.com

②
Assessment

Required documents:
- High-res photos (minimum 300dpi)
- Original certificate PDF
- Climate log (if applicable)

③
Resolution

Options within 10 business days:
✓ Restoration
✓ Store credit (120% value)
✓ Buyback program

Jurisdictional Notes

◈ EU: Extended 36-month coverage under Directive 1999/44/EC
◈ California: Additional Lemon Law protections apply
◈ Switzerland: Excludes VAT & customs handling